Marc's Independent BMW

Updates

Posted on Nov 17, 2023

We are taking a long weekend, so back in the workshop on Monday 20th November. Best to send us an email if you need to get in touch.

Posted on Sep 24, 2023

ON HOLIDAY

Time to relax and recharge. Back on Tuesday 3rd October. Ian is answering the phones and taking appointments but please don’t travel to the workshop. Thank you.

Call now

Posted on Sep 1, 2023

The workshop will be closed as usual on Friday 1st September.

I have a couple of customers with pre-booked appointments on Saturday so will be at the workshop between 7-10:30am but am accepting no further appointments.

I am then taking a few days off and will be back in the workshop at 7am on W...

Testimonials

a week ago

Met Marc for the first time this week for a job on my f30. Straight off great bloke very knowledgeable,honest and genuine .quality service parts and price. Would recomend to anyone.

Kev

2 months ago

Marc sorted me out with a battery last week. Not the simple task it used to be but no problem for Mark and co.Proper BMW battery with all programming performed. Only down side is infernal stop start now working again, getting back in the habit of turning off as soon as started. Will not hesitate to use again...

- Trevor W

3 months ago

Took a very poorly 335i in to Marc - blue smoke pouring from the exhausts. What I thought could be turbo seals or valve stem seals... turned out to be a faulty oil filler cap! That alone caused a pressure issue in the head and forced oil past the seals. After 30 minutes of diagnostics, he'd identified the problem (though we didn't know it yet) and after many miles of smoke-free driving, I'm confident it's sorted. He didn't even charge! Very rare to find someone absolutely clued-up on these cars - I wouldn't hesitate to recommend. Thanks Marc

- Paul M

Midlands Independent BMW Specialist

OPENING HOURS

Monday-Thursday we open at 7:30am and close at 3:30pm latest.

Fridays, as a rule, we are closed but open when family commitments and demand permits.

Saturdays are popular, so we reserve these exclusively for servicing including brake discs/pads and diagnostic sessions between 8am and 11am.

Our Google opening hours are always kept up to date. They are shown on our website at all times.

WHO WE ARE

Marc's Independent BMW (MIB) has fifteen years BMW main dealer experience as a BMW technician and specialises in German vehicle servicing and diagnostic work. If you're looking for top quality vehicle servicing and repairs then get in touch today.

Supported by 20 years experience, our fully equipped workshop can quickly identify and resolve your BMW/MINI queries and repairs.

WHY USE MARC'S INDEPENDENT BMW

Our service offers significant savings on typical dealer costs.

We only use OE quality and genuine BMW and MINI parts. All guaranteed for at least 12-months.

We update your i-Drive / Dash / Service Booklet as appropriate.

We have dealer level BMW/MINI diagnostic equipment which is constantly kept up to date.

We offer a mobile BMW/MINI diagnostic service.

We are VAT registered and used to dealing with warranty claims.

We can organise an MOT for your vehicle - and given sufficient notice, can service your vehicle on the same day.

Our quality approach to our work is reflected in our many 5* reviews by our loyal customers.

We are open and honest.

We don't fix things that aren't broken. We treat your car as if it were our own.

We are BMW/MINI experts but there are limits to our knowledge, capacity and tooling for certain repairs. If we cannot fix it, we'll be straight and tell you - not take your money and leave you in trouble.

MAKING AN APPOINTMENT OR OBTAINING AN ESTIMATE

Call us or send an email to marc@marcsbmw.com

Include as much detail as possible including the registration number of your vehicle.

We can't always quote without first seeing the vehicle.

SAME DAY APPOINTMENTS

We can often see you at short notice, however please telephone on 01922 279099 and leave a message if we are unable to answer.

Typical services available at short notice include:

Vehicle checks / vehicle inspections
Brake fluid service
Oil and pollen filter services
BMW diagnostic (plug in)
Basic BMW coding (not programming)
Changing of bulbs (subject to type)

REBOOKING OR CANCELLING APPOINTMENTS

We do not charge to rebook or cancel appointments. We understand that your circumstances may change, and when they do, we kindly ask that you please inform us at the earliest opportunity so that we may offer the appointment to another customer. Thank you for your understanding.

VISITING WITHOUT AN APPOINTMENT

We are always delighted to meet existing and new customers, and you're always welcome to call in. However, please note the following:

If we have time to help you we will, without question, but there are times we are flat-out busy and will be unable to assist or will have to ask you to wait. We'll always find a place in the diary for you!

Our opening hours vary. We are usually on-site 07:30 Monday to Saturday. Because we start early, once the booked work is done we go home. If you plan on visiting us after 14:00 (or 11:00 on Saturday), we advise calling first to make sure we'll still be on site when you arrive.

FINDING US

Marc's Independent BMW are based in Aldridge, near Walsall in the West Midlands. Our full contact details are shown below and the flag on the map (Google Maps) is exactly where our unit is located. Entering our postcode into your satnav (WS9 8RL) will get you close but please refer to the map for the final stage of your journey! Look for the sign "Lion Industrial Park Units 8-11" and we're through the large metal gates to the left of the sign.

BREAKDOWN AND RECOVERY

We don't provide recovery services, but we often receive vehicles that have been recovered. If your vehicle has broken down and you plan on having the vehicle recovered to us, please call us on one of the numbers shown below first. DO NOT HAVE YOUR VEHICLE RECOVERED WITHOUT FIRST HAVING SPOKEN WITH US. Vehicles arriving on recovery without first speaking with us will be refused.

A growing number of people are not adhering to this reasonable request and unfortunately this growing trend of unauthorised recovery is accompanied by some individuals leaving their vehicles with us for prolonged periods - we are not a storage company! Expect to pay at least £50+VAT for initial diagnosis of the issue affecting your vehicle. If we quote, and you do not wish to proceed with repairs, we fully understand. Equally if you proceed with the repair, we're only too happy to add you to our family of delighted customers.

Once we contact you and inform you the vehicle is ready for collection, we expect the vehicle to be collected within 48 hours (unless we agree otherwise). Vehicles not collected in this time will incur storage fees of £25+VAT per day. Unfortunately the actions of the few, mean we are forced to introduce this policy.

BMW/MINI DIAGNOSTIC SERVICE

We offer a BMW/MINI diagnostic service, using dealer level diagnostic software at a fraction of dealer costs. We combine this software with our experience which usually means we can find the issue affecting your vehicle quickly.

The intial diagnostic session costs £50+VAT and can be completed whilst you wait, usually in 20-30 minutes.

Approximately 75% of all issues can be accurately diagnosed in this time, and those which cannot will require further workshop time to accurately diagnose. In some cases, we may be unable to perform the required repair, but have a network of trusted colleagues who we will refer you to for the final repair. it doesnt happen often, but it is impossible to offer every repair on a vehicle.

If your vehicle is modified, mapped, or has been incorrectly assembled before it is presented to us, we cannot guarantee finding the problem quickly. We are not tuners or remappers and the software we use is designed to perform optimally on vehicles in standard trim.

A diagnostic by definition is finding the problem or possible problems affecting the vehicle. It is not a workshop repair - though on some occasions we've actually managed to repair the issue at the same time as correctly diagnosing the issue and without charging the customer any more than the initial diagnostic!

BLUE MEETS WHITE

Marc's Independent BMW recommends Ian at bluemeetswhite.com who provides BMW & MINI mobile diagnostics, coding and programming services. When he's not out and about performing mobile diagnostics, you'll often find Ian at our workshop.